Cash Agent FAQ
Cash Agent Frequently Asked Questions
Cash-In Service is an alternative way to deposit money into the Customer’s e-wallet Account. Through an Instapay Cash Agent, the customer can exchange cash for electronic money in the Customer’s E-wallet Account.
Instapay Cash-In Cash-Out Agent is an individual / business registered with Instapay and is authorized to provide cash-in and cash-out services.
You may perform Cash-In transactions at any participating individual / merchants registered with Instapay Technologies.
You may refer to Instapay’s news feeds and promotional advertisements via the website, in app notification, SMS or social media.
You may also refer to Instapay’s List of Cash Agents on the website which is updated from time to time.
You will only be allowed to perform Cash-In transactions in Ringgit Malaysia (MYR).
Yes, Cash-In transactions are real time.
A fee of RM2.00 will be charged for each transaction.
No, there is no minimum reload amount
There is no minimum Card balance required, however, you need to have sufficient balance to meet the total transaction amount.
You will be able to view the reloaded amount in your digital passbook.
Disputed scenarios can be as following:
Cash deposit at agent premises not reflecting in your e- wallet Account
Cash deposit at agent premises differs from what is credited in your account
You should call Instapay call contact center and provide the transaction details/ date and the transaction receipt for the team to investigate.
Call Centre Number: 1300-13-5678 / 03 2786 5301;
Email Address: connect@instapaytech.com
If you wish to lodge any complaints, please contact our representatives or write to us at:
Instapay Technologies Sdn Bhd,
23A-16, Q Sentral, Jalan Stesen Sentral 2,
KL Sentral, 50470 Kuala Lumpur, Malaysia.
| Information | Details |
|---|---|
| Name of the unit that handles complaints | Customer Service Instapay |
| Address of complaints unit | Instapay Technologies Sdn Bhd, 23A-16, Q Sentral, Jalan Stesen Sentral 2, KL Sentral, 50470 Kuala Lumpur, Malaysia. |
| Phone number of complaints unit | 1300-13-5678 |
| Additional phone number to lodge complaints | +603 2786 5301 |
| Email address of complaints unit | connect@Instapaytech.com |
If our reply to your query or complaint is not satisfactory to you, you may contact Bank Negara Malaysia LINK or TELELINK at:
Address: Block D, Bank Negara Malaysia,
Jalan Dato’Onn, 50480 Kuala Lumpur.
Tel: 1 300 885 465 Fax: +603-2174 1515
Email: bnmtelelink@bnm.gov.my
If our resolution to your query or complaint is not satisfactory to you, you may also refer your complaint to the Ombudsman for Financial Services (664393P).
ADDRESS:
Ombudsman for Financial Services (664393P)
Level 14, Menara Takaful Malaysia
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
PHONE: +603-2272 2811
FAX: +603-2272 1577
EMAIL: enquiry@ofs.org.my
