Careers
Join Our Growing Team at Instapay
Join Our Growing
Team at Instapay
We’re on the lookout for passionate, driven individuals to shape the future of financial technology with us.
Corporate Sales Manager
Job Description
Responsibilities
• Sign up companies for opening Payroll Accounts with Instapay for their employees.
• Build and maintain relationships with corporate clients and prospects that employ foreign workers.
• Create a Sales pipeline and meet with potential clients to determine their needs and track Sales pipeline in CRM
• Prioritize opportunities, qualify leads, and support pre-sales.
• Responsible for meeting Corporate Sales Targets for the Company – will carry individual sales targets.
• Able to do presentation, follow up, product training to the relevant stakeholders in customer’s company.
• Able to foresee and capture the market potential and work out the strategies required in growing the business and improve market position. Capable of excellent execution in order to achieve the desired results.
• Achieve monthly targets, review and report sales performance.
Qualifications and skills
• Minimum 5 years experiences in Corporate or Institutional Sales in a reputed organization
with experience carrying targets and closing deals.
• Experience in selling any corporate product from industries like – HR Systems, Payroll Systems, Group/Business Insurance Solutions, Office Automation, Manufacturing Sales, Corporate Banking etc.
• Successful track-record managing deals with customers.
• Consistently over-achieved targets in past positions.
• Strong analytical, negotiation, written and verbal communications skills.
• Independent, entrepreneurial, analytical and Passionate about sales
• Self-motivated and goal-oriented, should be ready to prospect and create sales opportunities.
• Confident, self-motivated and goal-oriented personality
• Ability to lead a Team.
Desired Skills:
• Owner mindset: Owning the Target!
• Hustler: Closing the Deal!
• Strong and demonstrated written and verbal communications skills.
• Previous Sales Methodology training preferred.
• CRM experience preferred.
• Ability to work in a fast pace, team environment.
• Strong customer references.
Customer Service Executive
Role Purposes
Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in a professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
• To ensure customer’s requests, enquiries and complaints are attended to and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints, and enquiries efficiently, courteously, and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behavior.
Requirements
• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess bachelor’s degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call center or customer service environment will be an added advantage.
• Must speak Bahasa Malaysia fluently, can speak Bangla or Nepali or Burmese or Bahasa Indonesia will be an added advantage
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.
Customer On-Boarding Officer
Role Purposes
- Help new to Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- To be part of team setting up help desks at customer workplace for resolution of customer queries.
- To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle registration, KYC process and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Complying with Instapay’s Core of Standard behaviour.
Requirements
- Candidate must possess at least a Bachelor’s Degree in any field.
- Customer Service experience in Technology companies or Experience in Financial Services will be an added advantage.
- Experience at dealing with clients/users at all levels, singly and in group will be an added advantage.
- Good command in written and spoken English.
- Ability to speak one of the following languages – Bangla, Nepali, Burmese, Bahasa Indonesia.
- Customer-oriented with good interpersonal and communication skills.
- Strong problem-solving skills.
Highlight
- Work will require travelling to customer locations as a part of Customer Service Team.
Finance Operations Executive
Job Description
Location: Kuala Lumpur
Job Category: E2/E3
Position Type: Contract 12 months
Role Overview
- Finance Operations Executive is responsible for monitoring customer financial transactions and responding to approvals and notifications for customer payment transactions.
- He will help to identify areas in which the financial operational processes can be made more efficient. He will ensure that all transactions are accurate and meets the defined TATs as defined in the SOP.
Responsibilities
- Verifying transaction of customer uploads with finance to create bank details for CDM.
- To process domestic and international top-up adjustments
- To process Jompay adjustments
- To engage with the relevant support teams to provide solutions for customers payments transactions.
- To assist in resolving payment disputes raised by the customer service and sales teams.
- Verifying wallet to bank adjustments
- Processing remittance adjustments
Requirements
– Minimum Diploma in any field.
– Experience in working in operations background for at least 2 years.
– Proficient in English (both in Oral & Written)
– Proficient in Microsoft Applications (Word, Excel & PowerPoint)
– Fast learner & able to act on initiative.
– Knowledge & experience in money remittance is an added advantage.
– Self-motivated, meticulous, multi-tasking & able to work as a team.
– Able to work on tight deadlines & under pressure.
Territory Manager
Job Descriptions
Location: Johor Bahru
- Devise effective territory sales and marketing strategies
- Analyze data to find the most efficient sales methods.
- Meet with customers to address concerns and provide solutions.
- Discover sales opportunities through consumer research.Present products and services to prospective customers.
- Traveling throughout an assigned territory to train and guide company sales representatives.
- Maintaining solid working relationships with customers by ensuring that their needs are met and
resolving complaints in a timely manner. - Continually meeting or exceeding sales targets by persuading customers within an assigned territory
to purchase company products and services. - Analyzing sales and marketing data to determine the most effective sales and marketing techniques.
- Developing innovative sales strategies to increase sales within an assigned territory.
- Conducting surveys to better understand customer needs.
- Ensuring that brand awareness within an assigned territory meets company expectations.
- Motivating Sales Representatives to achieve sales quotas and evaluating their performance based on their ability or inability to achieve sales quotas.
- Monitoring competitors’ sales activity within an assigned territory.
- Participate in industry or promotional events to cultivate customer relationships.
- Conduct training in sales techniques and company product attributes.
- Assess sales performance.
- Monitor competition within assigned region.
- Prepare and submit reports to the Management.
Requirements
- Bachelor’s (Preferred).
- Ability to develop sales strategies.
- Proficient in MS Office and technology savvy.
- Excellent communication skills and negotiation skills.
Highlights
- Able to speak in different languages such as Bangali/Urdu/Tamil/Hindi.
- Based in Johor Bahru, Johor.
Call Centre Agent Indonesian Speaker
About your role:
We are looking for a Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
About the company:
Instapay is a Fintech startup, started by ex-bankers. Its core product is an e-wallet plus pre-paid Mastercard, specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers. It aims to promote financial inclusion of the under-banked/ unbanked migrant worker. Since its launch last year, it is getting a very positive market response and is scaling up rapidly. It has a young work team, promotes a fair and open work culture, where all employees get a chance to contribute.
Role Delivery:
- Handle inbound and outbound calls, emails and chats in a timely manner
- To ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAs
- To coordinate with internal and external stakeholders to resolve customer issues. • Update all the customer information and issues in the CRM system.
- To work in a team environment and support other functions when required.
Qualifications preferred:
- Possess at least Diploma and above in any field
- Minimum 1 year working experience in call center or in a customer service role
- Strong written and verbal communication skills to correspond with customers and internal team.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must hold good command over written and spoken English
Location:
Based in Kuala Lumpur. Work timing will be shift based, between 8.30 – 10 pm. Weekly two day off.
We are an equal opportunity employer. Due to the large number of applications, we regret we will not be able to respond to each applicant individually. We will contact only the shortlisted candidates.
FSA Rawang
Job Descriptions
Job Title : Field Service Assistant
Job Overview
A Despatch is responsible for transporting proxy cards from a mail facility/office to a personal or business address. Their duties include using navigation tools to arrive at the right address, verify customer details and delivering parcels to the correct address.
Responsibilities
- To attend daily despatch duties.
- To delivers proxy cards to customers and verifying customer details.
- To submit complete consignment documents and returned parcel to Customer Service Department.
- Review the order before and after delivery to make sure the order is completed, the charges are correct, and the customer is satisfied.
- Well organized; able to maintain punctuality attendance and safekeeping document records properly.
- Pick up and sent proxy cards to Kulai & Senai area that will be assigns by reporting team leader weekly.
- Adhering to assigned routes and following time schedules.
- Abiding by all transportation laws and maintaining a safe driving record.
- Follow all state and national safety regulations and standards.
Qualifications
- Minimum SPM.
- Age under 38.
- Have an experience at least for 6 months in similar designation.
- Possess a valid driving license (B2 or B)
- Honest, punctual, and highly disciplined.
- Punctual in daily attendance, good result and very discipline
- Able to work in minimum supervision.
- Have a good level of health – no chronic disease.
- Follow all state and national safety regulations and standards.
- Accurately follow routes, maps, and directions.
Onboarding Officer
Job Description
Customer Onboarding Officer
Salary: RM2,500
Role Purposes
- Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationships with the customers in a professional manner.
- To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- Help set up new customer accounts; check that the data provided by the customer is accurate and complete and then create the account in the system
- Conduct checks whether customer’s credentials match with AML, OFAC Sanctions and PEP.
- Ensure that all customer record filing is complete and up to date
- Visit customer worksite to onboard new customers as and when required. This may require a few days of travel in a month (within Malaysia)
- Ensure customer data and records is kept confidential
- To work in a team environment and support other functions when required.
Requirements
- Possess at least Diploma and above in any field
- Minimum 1 year working experience in a customer service / operations / administrative role
- Proficient in English and Bahasa Melayu (knowing other languages will be an advantage)
- Experience with basic MS Office and computer skills
- Good typing speed and accuracy
- Ability to multi-task, set priorities and manage time effectively
- Candidate should possess own transport and a valid driving license and willing to travel for onboarding of customers
Remittance Treasury Executive
Job Summary
We are looking for a Remittance Treasury Executive to manage the Finance part of our Remittance business. You will ensure the execution of the remittance transactions be done correctly and in a timely manner and will play an important role in ensuring that records are properly kept and balances properly reconcile with our remittance partners. You will be able to initiate continuous improvements for the company as it continues to grow.
Key Role
- Generating opening balances of the Remittance partners
- Prepare forecast for amount to prefund to Remittance partners in consultation with the business team
- Monitoring bank balance to ensure sufficient balance in the account to execute the deals
- Request for additional funding from Finance team when required
- Process Foreign Telegraphic Transfers (TTs) using bank online portal and ensuring bank authorizers approves before the cut-off time
- Following up on the TTs with bank officers for their execution and ensure all TTs are released before the end of the day
- Ensure that deals booked for the day have been utilized and there is no outstanding
- Sending prefunding e-mails to Remittance partners and ensuring prefunding updated in our ledgers accordingly, otherwise to follow up with e-mail
- To liaise and work closely with Treasury Ops team on available balance of each partner and to switch to another alternative partner if balance runs low (if advance credit is not approved)
- Ensure balance in RemitX remittance system is correctly maintained and vouchers are key in on a timely manner in RemitX system, including dealing with the developers of RemitX system to correct any identified issues
- Perform reconciliation of balance between Remittance partners’ statement and RemitX system
Qualifications
- Bachelor’s Degree in Accounting or Finance
- At least 3 years of working experiences, having some experience dealing with foreign TTs or prefunding forecast will be added advantage Key Skills & Knowledge.
- Knowledge of accounting principles, standards, law and regulations
- Proficiency in Microsoft Office and accounting/remittance software
- Able to work independently and at the same time as part of a team
- Responsible, committed and have the passion to continue growing with the company
IT System, Network & Security Administrator
Job Description:
IT System, Network and Security Administrator
Position Level: Executive
Grade: E2
Salary: RM2,500 – RM3,500
Location: Kuala Lumpur
Role Purposes
We are looking for IT System, Network and Security Administrator to maintain a reliable, secure, and efficient Corporate IT infrastructure. The ideal candidate will be able to deploy, configure, maintain, and monitor computer systems and all active network equipment in order to ensure smooth IT infrastructure operation.
Key Responsibilities
Network & System
- Installing and configuring computer networks and systems
- Identifying and solving any problems that arise with computer networks and systems.
- Coordinating with cloud service providers to specify system requirements and solutions.
- Maintaining existing software and hardware and upgrading any that have become obsolete.
- Monitoring computer networks and systems to identify how performance can be improved.
- Working with Development team for new release.
- Define Company IT and Security policies and procedure and ensure compliance.
- Install, Administer, and upgrade servers, laptop and desktop computers, printers, routers, switches, firewalls, softphones phones, company mobile phones, smartphones, software deployment, security updates and patches.
- Maintain inventory of all the hardware and software assets.
- Set up user accounts, permissions, and passwords.
- Research and make recommendations on Systems and Applications.
- Fully support, configure, maintain, and upgrade corporate networks.
- Ensure network security and connectivity.
- Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
- Define and Perform backup and recovery procedure.
Security
- Analyze and define security requirements for local and wide area networks.
- Update secure configurations by routinely reviewing vendor sites, bulletins, and notifications for security information.
- Recertify application, platform, and server security periodically.
- Provide technical advice on access control, security models, disaster recovery, business continuity planning, and security awareness training.
