Careers
Join Our Growing Team at Instapay
Join Our Growing
Team at Instapay
We’re on the lookout for passionate, driven individuals to shape the future of financial technology with us.
Corporate Sales Manager
Job Description
Responsibilities
• Sign up companies for opening Payroll Accounts with Instapay for their employees.
• Build and maintain relationships with corporate clients and prospects that employ foreign workers.
• Create a Sales pipeline and meet with potential clients to determine their needs and track Sales pipeline in CRM
• Prioritize opportunities, qualify leads, and support pre-sales.
• Responsible for meeting Corporate Sales Targets for the Company – will carry individual sales targets.
• Able to do presentation, follow up, product training to the relevant stakeholders in customer’s company.
• Able to foresee and capture the market potential and work out the strategies required in growing the business and improve market position. Capable of excellent execution in order to achieve the desired results.
• Achieve monthly targets, review and report sales performance.
Qualifications and skills
• Minimum 5 years experiences in Corporate or Institutional Sales in a reputed organization
with experience carrying targets and closing deals.
• Experience in selling any corporate product from industries like – HR Systems, Payroll Systems, Group/Business Insurance Solutions, Office Automation, Manufacturing Sales, Corporate Banking etc.
• Successful track-record managing deals with customers.
• Consistently over-achieved targets in past positions.
• Strong analytical, negotiation, written and verbal communications skills.
• Independent, entrepreneurial, analytical and Passionate about sales
• Self-motivated and goal-oriented, should be ready to prospect and create sales opportunities.
• Confident, self-motivated and goal-oriented personality
• Ability to lead a Team.
Desired Skills:
• Owner mindset: Owning the Target!
• Hustler: Closing the Deal!
• Strong and demonstrated written and verbal communications skills.
• Previous Sales Methodology training preferred.
• CRM experience preferred.
• Ability to work in a fast pace, team environment.
• Strong customer references.
Customer Service Executive
Role Purposes
Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in a professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
• To ensure customer’s requests, enquiries and complaints are attended to and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints, and enquiries efficiently, courteously, and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behavior.
Requirements
• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess bachelor’s degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call center or customer service environment will be an added advantage.
• Must speak Bahasa Malaysia fluently, can speak Bangla or Nepali or Burmese or Bahasa Indonesia will be an added advantage
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.
Customer On-Boarding Officer
Role Purposes
- Help new to Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- To be part of team setting up help desks at customer workplace for resolution of customer queries.
- To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle registration, KYC process and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Complying with Instapay’s Core of Standard behaviour.
Requirements
- Candidate must possess at least a Bachelor’s Degree in any field.
- Customer Service experience in Technology companies or Experience in Financial Services will be an added advantage.
- Experience at dealing with clients/users at all levels, singly and in group will be an added advantage.
- Good command in written and spoken English.
- Ability to speak one of the following languages – Bangla, Nepali, Burmese, Bahasa Indonesia.
- Customer-oriented with good interpersonal and communication skills.
- Strong problem-solving skills.
Highlight
- Work will require travelling to customer locations as a part of Customer Service Team.
Territory Manager
Job Descriptions
Location: Johor Bahru
- Devise effective territory sales and marketing strategies
- Analyze data to find the most efficient sales methods.
- Meet with customers to address concerns and provide solutions.
- Discover sales opportunities through consumer research.Present products and services to prospective customers.
- Traveling throughout an assigned territory to train and guide company sales representatives.
- Maintaining solid working relationships with customers by ensuring that their needs are met and
resolving complaints in a timely manner. - Continually meeting or exceeding sales targets by persuading customers within an assigned territory
to purchase company products and services. - Analyzing sales and marketing data to determine the most effective sales and marketing techniques.
- Developing innovative sales strategies to increase sales within an assigned territory.
- Conducting surveys to better understand customer needs.
- Ensuring that brand awareness within an assigned territory meets company expectations.
- Motivating Sales Representatives to achieve sales quotas and evaluating their performance based on their ability or inability to achieve sales quotas.
- Monitoring competitors’ sales activity within an assigned territory.
- Participate in industry or promotional events to cultivate customer relationships.
- Conduct training in sales techniques and company product attributes.
- Assess sales performance.
- Monitor competition within assigned region.
- Prepare and submit reports to the Management.
Requirements
- Bachelor’s (Preferred).
- Ability to develop sales strategies.
- Proficient in MS Office and technology savvy.
- Excellent communication skills and negotiation skills.
Highlights
- Able to speak in different languages such as Bangali/Urdu/Tamil/Hindi.
- Based in Johor Bahru, Johor.
Call Centre Agent Indonesian Speaker
About your role:
We are looking for a Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
About the company:
Instapay is a Fintech startup, started by ex-bankers. Its core product is an e-wallet plus pre-paid Mastercard, specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers. It aims to promote financial inclusion of the under-banked/ unbanked migrant worker. Since its launch last year, it is getting a very positive market response and is scaling up rapidly. It has a young work team, promotes a fair and open work culture, where all employees get a chance to contribute.
Role Delivery:
- Handle inbound and outbound calls, emails and chats in a timely manner
- To ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAs
- To coordinate with internal and external stakeholders to resolve customer issues. • Update all the customer information and issues in the CRM system.
- To work in a team environment and support other functions when required.
Qualifications preferred:
- Possess at least Diploma and above in any field
- Minimum 1 year working experience in call center or in a customer service role
- Strong written and verbal communication skills to correspond with customers and internal team.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must hold good command over written and spoken English
Location:
Based in Kuala Lumpur. Work timing will be shift based, between 8.30 – 10 pm. Weekly two day off.
We are an equal opportunity employer. Due to the large number of applications, we regret we will not be able to respond to each applicant individually. We will contact only the shortlisted candidates.
Onboarding Officer
Job Description
Customer Onboarding Officer
Salary: RM2,500
Role Purposes
- Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationships with the customers in a professional manner.
- To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- Help set up new customer accounts; check that the data provided by the customer is accurate and complete and then create the account in the system
- Conduct checks whether customer’s credentials match with AML, OFAC Sanctions and PEP.
- Ensure that all customer record filing is complete and up to date
- Visit customer worksite to onboard new customers as and when required. This may require a few days of travel in a month (within Malaysia)
- Ensure customer data and records is kept confidential
- To work in a team environment and support other functions when required.
Requirements
- Possess at least Diploma and above in any field
- Minimum 1 year working experience in a customer service / operations / administrative role
- Proficient in English and Bahasa Melayu (knowing other languages will be an advantage)
- Experience with basic MS Office and computer skills
- Good typing speed and accuracy
- Ability to multi-task, set priorities and manage time effectively
- Candidate should possess own transport and a valid driving license and willing to travel for onboarding of customers
Telesales Malaysian Tamil Speaker
About your role:
We are looking for a Telesales Executive who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and help to solve customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behaviour.
About the company:
Instapay is a Fintech start-up, started by ex-bankers. Its core product is an e-wallet plus pre-paid Mastercard, specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers. It aims to promote financial inclusion of the under-banked/ unbanked migrant worker. Since its launch last year, it is getting a very positive market response and is scaling up rapidly. It has a young work team, promotes a fair and open work culture, where all employees get a chance to contribute.
Role Delivery:
- Handle outbound calls, emails and chats in a timely manner
- To get in touch with prospects and explain Instapay products and convert into sales.
- To coordinate with internal and external stakeholders to resolve customer issues.
- Update all the customer information and issues in the CRM system.
- To work in a team environment and support other functions when required.
Qualifications preferred:
- Possess at least Diploma and above in any field.
- Minimum 1 year working experience in call centre or in a customer service role
- Strong written and verbal communication skills to correspond with customers and internal team.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Must hold good command over written and spoken English, Malay and Tamil.
Package Offered:
Location: Based in Kuala Lumpur, KL Sentral.
Shift Hours & Rest Day: Work timing will be shift based, between 8.30 – 10 pm. Weekly one day off.
Job Type: Contract
Salary: RM2,000.00 – RM2,500.00
